Reduced media capacity in Manchester AZ

Incident Report for Simwood

Resolved

This incident has been resolved.
Posted Dec 24, 2025 - 16:01 UTC

Monitoring

The affected hardware in our Manchester availability zone has been restored and reintroduced to the media pool. We are monitoring performance closely before marking this incident as fully resolved.
Posted Dec 24, 2025 - 12:07 UTC

Identified

We are currently operating with reduced media capacity in our Manchester availability zone following a suspected hardware failure. There is no impact to services and calls are completing normally.

Engineers are working to restore the affected hardware and capacity will be returned to normal in due course.

In the meantime, our network is designed so that any single availability zone can carry the entire network load if all others fail. This update is for transparency only and no customer action is required.
Posted Dec 24, 2025 - 10:40 UTC
This incident affected: Availability Zones (Manchester).
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